RBA Confirmed: Card surcharges will be banned from 1 October 2026 — check you're on the right rate →
GP and medical clinics sit in an unusual spot on card fees because so much of their revenue never touches a terminal. When a clinic bulk-bills, Medicare pays the practice directly and the patient pays nothing by card, so the share of consults that generate a card transaction can be a fraction of what a comparable retail business sees. That single billing decision shapes a clinic's whole merchant profile.
As more practices move to mixed or fully private billing, patients increasingly pay a gap or a full consultation fee by card, lifting card volume and the fees that come with it. On-the-spot Medicare claiming, low-ticket consults and the rise of telehealth card-not-present payments all pull in different directions, which is why two clinics down the road from each other can pay very different blended rates.
The wide band reflects how little of a clinic's income may flow through cards. A heavily bulk-billing practice processes mostly small gap payments and the occasional private consult, so fixed terminal costs weigh heavily on a thin card base and push the effective percentage higher. A private-billing clinic with larger, more frequent card transactions can spread costs further and sit lower in the range. Card mix matters too: eftpos debit is generally cheaper than premium or international credit cards, and telehealth card-not-present payments often carry higher processing costs.
Look for a provider that handles integrated Medicare claiming so reception can lodge the rebate and collect only the gap in one flow, ideally through Easyclaim or a health-claiming terminal. Strong card-not-present and online payment options matter for telehealth and phone consults. Because consults are low-ticket and volume can be modest under bulk-billing, weigh fixed monthly and terminal costs against per-transaction pricing, and check how debit is routed. Clear, compliant surcharging controls and reliable settlement help a busy front desk keep moving without holding up patients.
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