RBA Confirmed: Card surcharges will be banned from 1 October 2026 — check you're on the right rate →

Merchant fees for Medical Clinics

GP and medical clinics sit in an unusual spot on card fees because so much of their revenue never touches a terminal. When a clinic bulk-bills, Medicare pays the practice directly and the patient pays nothing by card, so the share of consults that generate a card transaction can be a fraction of what a comparable retail business sees. That single billing decision shapes a clinic's whole merchant profile.

As more practices move to mixed or fully private billing, patients increasingly pay a gap or a full consultation fee by card, lifting card volume and the fees that come with it. On-the-spot Medicare claiming, low-ticket consults and the rise of telehealth card-not-present payments all pull in different directions, which is why two clinics down the road from each other can pay very different blended rates.

Reception desk at an Australian GP clinic with a card payment terminal and Medicare claiming screen
Indicative blended rate for medical clinics
Indicative blended rates typically fall around 0.9%-1.9% of card turnover, depending on billing model and card mix.
Indicative only — your actual rate depends on your card mix, average ticket and volume. Not a quote and not a guarantee.

Why medical clinics fees sit where they do

The wide band reflects how little of a clinic's income may flow through cards. A heavily bulk-billing practice processes mostly small gap payments and the occasional private consult, so fixed terminal costs weigh heavily on a thin card base and push the effective percentage higher. A private-billing clinic with larger, more frequent card transactions can spread costs further and sit lower in the range. Card mix matters too: eftpos debit is generally cheaper than premium or international credit cards, and telehealth card-not-present payments often carry higher processing costs.

Average transactionLow to moderate; gap payments may be $20-$50 while full private consults sit higher
Card volumeHighly variable - far lower than retail when bulk-billing, rising sharply with private and mixed billing
Card mixStrong eftpos and debit use, growing card-not-present share from telehealth
SeasonalityWinter flu and respiratory peaks, plus health-check and travel-vaccine demand around holidays

What to look for in a provider

Look for a provider that handles integrated Medicare claiming so reception can lodge the rebate and collect only the gap in one flow, ideally through Easyclaim or a health-claiming terminal. Strong card-not-present and online payment options matter for telehealth and phone consults. Because consults are low-ticket and volume can be modest under bulk-billing, weigh fixed monthly and terminal costs against per-transaction pricing, and check how debit is routed. Clear, compliant surcharging controls and reliable settlement help a busy front desk keep moving without holding up patients.

Common questions
Medical Clinics payments, answered
Do bulk-billed visits incur card fees?
Generally no. When a consult is bulk-billed, Medicare pays the practice directly and the patient pays nothing at the terminal, so no card transaction or merchant fee is created for that visit. Card fees only arise when a patient actually pays by card, such as a gap, a private consult or a non-Medicare service.
How do Medicare Easyclaim and gap payments work on the terminal?
With integrated claiming like Easyclaim, reception lodges the patient's Medicare claim through the terminal and the rebate is returned to the patient, usually to their bank account. The patient then pays only the gap by card. Merchant fees apply to that gap payment, not to the Medicare rebate portion.
What card fees apply to private or mixed billing?
Private and mixed-billing consults are paid in full or in part by the patient, so they generate ordinary card transactions and merchant fees. Indicative blended rates often sit around 0.9%-1.9% depending on card mix. Larger private consult fees spread fixed costs better, which can lower the effective percentage compared with tiny gap-only payments.
Can patients pay for telehealth by card?
Yes. Telehealth phone and video consults are usually paid as card-not-present transactions through an online link, payment page or stored-card facility. These tend to carry higher processing costs than in-person tap payments, so clinics running significant telehealth volume should factor card-not-present pricing into their overall merchant arrangement.
Can a medical clinic surcharge card payments?
A clinic can pass on card costs through surcharging, but under RBA rules the surcharge must not exceed the clinic's genuine cost of acceptance for that card type and must be disclosed clearly. Many practices choose not to surcharge gap or consult payments for patient-experience reasons; if you do, keep the rates accurate and transparent.
Free comparison
Ready to pay less?

Tell us about your business and we'll find you a lower merchant rate — or pay you $100 for your time.

No cost to you. We're paid by providers only if we place you — never by the business.
Response within 2 hours. A specialist will be in touch same business day.
No obligation. Compare your options on your own terms. No pressure.
Same terminal, same setup. Nothing changes except the rate you pay.

Supported by Australian Merchant Payment Advisory (AMPA) — helping Australian businesses navigate the 2026 RBA surcharge changes.

Get your free rate comparison
A specialist will be in touch within 2 business hours.

No obligation. Your data is never shared with third parties. By submitting you agree to be contacted by a MerchantRates specialist.

Request received.

A specialist will be in touch within 2 business hours with your personalised rate comparison. Check your inbox — including your spam folder.